Assertiveness is a way of thinking and behaving that allows a person to stand up for his or her rights, while respecting the rights of others. It is an important soft skill that can bring you closer to your goals. People who are assertive, confident, firm in their decisions, in the way they deal with others and even in their own goals and aspirations, makes them more equipped for success.
In fact, assertiveness is important in all aspects of life. In business, it can get you a long way from finalising a decision to even a hefty raise or a big promotion. The more you practice being assertive, the more naturally it will come to you.
The program uses live role-plays,along with exercises, tools, videos and ILT (Instructor Led Training, along with case studies and a self-awareness test).
Course Duration: One day
Our program covers:
Defining and Recognising Assertive Interpersonal Communication Techniques
Differentiating between Aggressive, Assertive, and Passive Response Styles
Applying Assertiveness Skills in a Practical Setting
This program will help participants develop their assertiveness at their work place by using various techniques and implementing them for professional gains.
At the end of this program you will be able to:
Recognise the link between assertiveness, confidence and self-esteem.
Identify behaviours that lead to non-assertive behaviour.
Use a variety of assertiveness skills to deal with difficult people.
Manage both aggressive and submissive behaviour more effectively.
Deal effectively with criticism, confrontation, anger and negativity.